You will receive a refund of the total amount that has been paid (including the standard shipping costs). If you return one or more items from your original order and the total value of the remaining items is less than the € 50 threshold, we will charge shipping costs with mutual effect. We do this by reducing the amount paid for the item (s) that you have returned with the shipping costs in your country.
Return the items as quickly as possible, but within 14 days from the day on which you exercised the right of withdrawal. You can always return your items within the cooling-off period. Please note that it can take 14 days for the refund to be deposited into your bank account. We can suspend your refund until we have received the product (s) or have proof that the products have been sent. Your refund will be made with the payment method with which the order is placed.
If you are not satisfied with your ordered product (s), you can dissolve the agreement within the cooling-off period without giving reasons (right of withdrawal). The reflection period starts on the day after you have received the product or on the day that a third party designated by you (this is not the carrier) has received the product.
To be eligible for a refund, the product must be unused and in the same condition as you received it. The product must also be returned in the original packaging
Under no circumstances are monograms or customized products accepted for consideration of the return to change your mind. We do not refund or exchange monograms or customized products unless the item is defective.
If your product is defective or damaged during transport, ENRICH B.V. repair or replace your product free of charge if necessary. Items that are damaged as a result of normal wear and tear are not considered to be defective.
Send an e-mail to firstname.lastname@example.org with your order number for returns.